... It provides a value added platform to work along and integrate your current customer communication channels
... It can predict situations with analytics
... and follow up on customers and processes actively with a higly flexible smart workflow case system
Design, plan, track and follow up customer communication processes with dynamic event situations.
Detect situations and act automatically through different media.
Design a communication scheme to handle all communications of your company.
Use the contact flow graphic tool to design your customer attention desk.
Enable two-way communications by integrating with Hound.
Cutting edge algorithms integrated with Hound and TeleWare, as well as other data sources provide valuable information both for decision making or to start automated processes with Hound.
|Latin America:||+506 2234-7771|
|US:||+001 (408) 538-2113|
|To request opening a support case please:|
|Or log in to:||zeus.kinetos.com/support|
|US Phone:||+001 (408) 538-2113|
|Costa Rica HQ:||+506 2234-7771|
Some of our achievements
Kinetos selected as Technology partner for important international education firm to provide analytics and education processes follow up to manage service to students, registration levels, attrition and customer service
Kínetos as head of consortium to provide important Government with Big Data analysis
Kínetos creates joint venture with Big Data specialist firm Predisoft international to incorporate mathematical models for prediction adapted to Kínetos systems and Churn + retention + collection models.
Kínetos Signs agreements with top level Big Data specialist Singularities (SingularMe LLC) to pursue and incorporate costumer modeling machine learning algorithms into Kínetos Big Data suite. Customer Retention Systems, and others will be positively impacted by this algorithms thus providing a one of a kind new concept of increased communications and follow up to reduce Churn and customer Attrition.
Kínetos suite is selected as main communications and follow up platform for Costa Rica´s Social Security Authority (CCSS), resulting in an increase in revenue of approximately $50M from 01/2014 to 01/2015.
Kínetos signs agreement with Dialogic Corporation to enter Dialogic One Partner program, with this Kínetos plans to integrate TeleWare communications suite into a select group of Dialogic's-based solutions.
TeleWare Suite Chosen by 50K Employee public corporation to handle communications.
Important regional corporation in Latin America chooses Kínetos technology to handle all intelligence behind communications. Integrated Call Center- Predictive Dialing, integrated media auto notifier (SMS, phone, fax, email).
TeleMessage 2.0 now released, some of it's features include: Agent control application with support for Windows 8, Windows Server 2008.
Kínetos announces the release of the new Ajax/RIA based TeleViewer. Among the many improvements, it will provide a totally redesigned interface, which will give a much easier more powerful experience to the user.
New Telephony Platform
TeleWare 5.0 is out, new features and better web 2.0 control modules now on the platform. GET IT NOW!